Support Services
At Interfuture our goal is to enable your organisation to perform without limits. We take the time to understand your business, identifying any shortcomings and advising on how your IT systems can be improved.
Once a plan/budget has been agreed, we will supply and install any hardware that may be required and/or software and antivirus protection. Thereafter, we apply updates as and when they become available, ensuring that your IT systems are always upto date and perfoming optimally.
We have a simple and efficient helpdesk process, for when you encounter any IT issues - all support enquiries (via phone call, email or internet (Live Chat or logging a ticket) are logged, tracked, and responded to quickly. Manned by experienced IT specialists, our Help Desk Team provide prompt help when you need it, ensuring that you and your business are back up and running, as soon as possible.
We believe that prevention is better than cure and so we constantly monitor the performance and health of your systems, often rectifying any issues before you are even aware of them and enabling us to alert you of any impending matters such as storage issues, or systems critical and recommended updates.
For those clients concerned with security, our sister company: Interfuture Security Ltd. addresses the increasing threats and vulnerabilities now facing SME businesses.
With our friendly and experienced Help Desk Team, we want you to think of us as your very own (remote) IT department.
