Remote access – how can your IT team help you from anywhere?

11th March 2025

Using tools like TeamViewer, AnyDesk and Microsoft Remote Desktops, support teams can help you instantly.

Have you noticed anything strange about your computer? Is your mouse moving even though you aren’t touching it? Windows opening without you clicking them? Problems resolving without you doing anything?

You might have some sort of IT poltergeist, a software spectre, a gigabit ghost…but it is far more likely it is just your friendly IT support using remote access to keep your systems running smoothly.

Remote access, as the name suggests, allows your IT support team to gain access to your computer from anywhere, essentially taking it over.

Why is this useful?

For starters, it means that you don’t have to call an IT specialist into your workspace physically. This way everyone saves time and hassle if there is no travelling between two places. It also allows your IT to be fixed even if you’re working from home, so no panicked trips into the office!

It also allows IT support to be more instantaneous: IT providers can use remote access to monitor your various networks and devices, spotting potential problems and combating them before they can escalate.

Overall, it is just far more convenient – it can save both users and providers time, money and stress. So don’t fear the ghost in your machine, it is only your IT team helping you from afar.

Talk to your IT team about setting up remote access, as well as establishing what data you would like the support team to be able to use.

For more details about remote access and what it can do, get in touch with us HERE.