Why can’t I connect to the internet?
3rd March 2025
Struggling to get your devices connected and online? Not sure why? It can be very frustrating as being on the internet is such an essential element of our work and our personal lives.
Check out our top 4 connectivity problems and see if we have the solution:
Problem 1: problems with the tech
Cause: over time, cables can become damaged, or routers can become obsolescent, causing issues when you want to connect.
Solution: ensure all your equipment is in good condition. While purchasing new items might eventually be necessary, we recommend thorough testing first. For example, before you completely change out your modem for a newer model, try with a different cable. That way you know for sure what the issue is before it costs you anything.
Problem 2: overloaded network
Cause: Say a family of four are each in separate places trying to stream different tv shows, while also using their phones – that might be too much for you wi-fi to handle!
Solution: make sure any devices that aren’t being used are disconnected and prioritize traffic using the Quality of Service settings on your router. If those don’t work, it may be time to consider upgrading you plan or hardware to better accommodate your needs.
Problem 3: incorrect configuration settings
Cause: if your network settings haven’t been established properly – including IP addresses, subnet masks or DNS configurations – your devices may be unable to get online.
Solution: correct these settings – your operating system may provide troubleshooting tools to assist you.
Problem 4: provider issues
Cause: your Internet Service Provider could be the problem.
Solution: talk to your ISP or check Downdetector* to see if the issue is on their end.
If you have any more questions on this topic, please contact us HERE.